We want to make sure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return your UNUSED article of merchandise within ten (10) business days from the date of delivery. OTTICANET offers no exchange Before sending your article back to us, please make sure that all of the following conditions have been correctly satisfied.

The article you wish to return:

- can be sent back to us only after you have received your 'return for inspection number' (RFI) that must be requested by completing and submittig the online return form;
- must be unused, unworn and not damaged: all merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits;
- must be returned complete of all of its parts and accessories;
- must be sent in its original packaging;
- must be received by OTTICANET within 20 business days from the date of delivery;

If all of these conditions are satisfied, we will refund your order value net of original shipping costs.

We do not charge any restocking fee.

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by OTTICANET.
If you do not request the return of your merchandise within said thirty-day period, OTTICANET will be entitled to dispose of such merchandise in its sole discretion.

Refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same card or paypal account used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the credit card used.

OTTICANET - Via Nazario Sauro, 11/B - 13900 Biella - ITALY
E-mail: info@otticanet.com - Tel. +39 015 20479