U.S.A. customers do not pay customs or import duties.

Payment Methods
- Credit Card (Visa, Mastercard)
- PayPal
It's perfectly safe to use your credit card to purchase products through www.otticanet.com. Otticanet adopts the Italian Banca Sella Group's 'Gestpay' online payment system and can thus guarantee the very highest security standards for all online transactions during every step of data transmission.

Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.

Buyers credit card numbers are never recorded by the Otticanet server and cannot be traced.
For any further information regarding security you may contact us at the following address: info@otticanet.com

How to send back purchased products
Please follow the instructions that are described on Return Policy page.

Delivery
Ordered goods are very carefully prepared and packaged, using suitable materials which protect them against impact and provide adequate thermal insulation.

In case of breakage or mishandling of products clients should not accept delivery, the buyer should not accept the delivery and contact us immediately. Please return the package to us.
It is possible to have products sent to a address different from your own just write it in the order form while placing your order.
All our packages are shipped by serious and professional couriers that cannot leave unguarded items in front of the door due to their rules.
We suggest you to specify an address where the courier can surely find somebody who can sing for the delivery of the merchandise
You can track your package using your tracking number on the courier web site.
TNT: www.tnt.it
UPS: www.ups.com
Fedex: www.fedex.com

All our shipments can be tracked after 24/48 hours from the receipt of the prepared package confirmation e-mail.

Delivery costs
To see shipping rates and delivery time, please go to Shipping page.

Guarantees
Otticanet guarantees the quality and authenticity of its products.
All eyeglasses are accompanied by a certificate of safety and quality as provided for by European Directives (and as per Legislative Decree n°46 of 24/02/1997 and Ministerial Decree n° 180 of 04/05/1998) where is due and by a certificate of authenticity and origin issued by the manufacturer.