KIVA

Why should I choose you?

We select only the best from the most prestigious eyewear collections, the most iconic fashion maisons, and the most innovative independent brands. Each and every model available on our website is 100% original. It comes from official suppliers only, in the original case and, if provided by the brand, with the certificate of authenticity.

Are the glasses guaranteed?

All our products have a 24 months product guarantee that covers manufacturing defects. To inquire about a defect you can write to us to support@otticanet.com attaching a picture. We remind you that defects due to every-day use are not covered by warranty.

Can I update or cancel my order?

Yes, if we have not shipped your order yet, we can update or cancel your order at no further cost. All you need to do is write to us at support@otticanet.com Should you request a refund, we will credit the total amount back to the method of payment you had chosen upon placing the order.

Can I apply a discount to my order?

Keep up-to-date on all our offers and discounts by subscribing to our newsletter and by following us on Facebook and Instagram.

Can I buy prescription lenses?

Aside from Italy, it is possible to order prescription lenses. We have indicated in the product details if this option is available. For more information and to request a quote, please write to: support@otticanet.com indicating the frame you desire, your prescription and the type of lenses you need. Our opticians will get back to you within 24 business hours.