Shipping Policy
SHIPPING COSTS AND TIMES
Do you want to know the shipping costs and times?
Check our table, where you will find detailed information about shipping costs and delivery times for each country.
| COUNTRY | SHIPPING TIMES | COST |
|---|---|---|
| Belgium | Estimated shipping time is 2-3 day/days | €11,00 |
Items on our website labeled “In stock, and ready to ship” refer to products currently available at our logistics centers. These items are typically processed and handed over to the designated courier within one business day following the receipt of the order.
Conversely, items not bearing this label are not immediately available. For these products, Otticanet will place an order with our official suppliers within one business day of receiving the Customer's order.
Processing and subsequent shipping lead times may vary depending on the availability and procurement timelines of the suppliers themselves.
The Customer will be kept regularly updated regarding shipping schedules via email. Please note that the Customer reserves the right to withdraw from the purchase agreement at any time during the waiting period, with the right to a full refund of the amount paid.
PACKAGING AND DELIVERIES
All shipped items are meticulously packed at our logistics facilities, using specialized protective materials designed to prevent any damage during transit.
In the unlikely event that the package shows visible signs of damage or tampering, we strongly recommend refusing the delivery. Customers should promptly contact our Customer Service team to allow us to immediately initiate the management of the refused delivery and the reshipping process. Otticanet is committed to resending the replacement item at no additional cost to the customer. Please contact us here.
COURIERS
We partner exclusively with leading international logistics providers to ensure a secure, swift, and dependable delivery process.
To prevent any service interruptions, delays, or delivery failures, we strongly advise providing a shipping address where your presence—or that of an authorized representative—is guaranteed for the collection of the goods.
Upon dispatch, you will receive a confirmation email containing a tracking number to monitor your shipment at any time. Please note that tracking links typically become active within 24 to 48 hours of shipment, depending on the specific carrier assigned to the delivery.
If you want to know where your package is, below is a list of the direct tracking links:
To ensure safe and reliable delivery, we collaborate with the best international couriers. We recommend providing an address where the courier can deliver the package directly to you or a trusted person. Make sure someone is available to receive it at the time of delivery.
TAXES AND CUSTOMS FEES
At Otticanet, we are committed to providing a completely transparent and hassle-free shopping experience. For all international shipments, we operate on a Delivered Duty Paid (DDP) basis. This means that all applicable customs duties, import taxes, and local tariffs are already included in the final price at checkout and are fully prepaid by us. You will not be required to pay any additional sums, hidden fees, or administrative charges to the carrier or local authorities upon delivery.
In the unlikely event that the courier company asks you to pay any additional amount, please contact us immediately so we can resolve the issue directly.
NON-DELIVERY OF GOODS
In the event of a verified failure to deliver purchased items, Otticanet undertakes to reship the exact same item as a replacement at no additional cost to the customer. We invite you to contact our Customer Service team here to initiate the resolution process and ensure a swift replacement of your order.