FAQ
Collection de lunettes d'été
All items sold by Otticanet are 100% original and come directly from official manufacturers. All glasses are sent with the original case which can be hard, semi-hard or soft depending on the model. All sunglasses are accompanied by the certificate of safety and quality required by European regulations, printed or via qr code (L.D. No. 46 of 24/02/1997-D.M. No. 180 of 04/05/1998) and, where required, the certificate of authenticity and originality of the product issued by the manufacturer.
All our products have a 24-month warranty that covers all manufacturing defects. To find out if a defect falls under the warranty you can read our warranty coverage page.
We also remind you that any replacement parts not covered by the warranty can still be provided, but for a fee.
For any additional information, you can see our Refund and Return Policy.
All items on our website labeled “In stock, and ready to ship” refer to products currently available in our warehouses ready to be shipped within one business day following the receipt of the order.
Items not bearing this label are not immediately available and need to be ordered from the official manufacturer. You can find the estimated shipping date indicated just below the “Add to Cart” button.
Shipping times may vary depending on the model and the supplier. To ensure the accuracy of the estimated shipping date, we recommend contacting our Customer Service team.
After the shipment, please allow 2 to 4 business days for delivery. You will receive a tracking notification as soon as your package is dispatched.
Yes, you can purchase original spare parts such as arms, lenses and nose pads and others directly through us. Please note that these items are sourced directly from the official manufacturers to ensure perfect compatibility. Consequently, lead times for procurement may vary depending on the manufacturer's current stock and production schedules. To receive a personalized quote regarding the cost and estimated availability of the parts, you can contact our Customer Service Department here.
Discover our expert-led guide to select the frame size that best complements your facial features. If you need more advice, don't hesitate to contact our customer service team here.
By signing up to our newsletter, you will immediately receive a discount as a welcome gift.
Also, once you sign up, you will receive weekly personalized offers, discounts, previews, and lots of style tips.
And there's more: follow our magazine to stay up-to-date on all the current trends and discover new collections.
Should you require a personalized quote, please feel free to reach out to our Customer Service team.
Subscribe to our newsletter to receive personalized offers tailored to your style, discounts, previews and expert advice from our specialists, delivered straight to your inbox.
Moreover, dive into our Magazine for your weekly dose of eyewear inspiration. Get exclusive access to trend forecasts, celebrity styles, and professional tips to keep your look ahead of the curve.
Stay ahead of the trends by joining Otticanet's community.
Our products are curated to meet high safety standards. You can find the list of products that do not comply with the New Proposition 65 Warning Requirements here.
Collection de lunettes d'été
With a legacy spanning three generations of expert opticians, we take pride in crafting high-quality prescription lenses within our dedicated in-house laboratory. To ensure precision, please upload your prescription directly on our website during the order process or send it to us via email after your purchase is complete.
To guarantee the highest optical standards, all our lenses are sourced exclusively from the world's premier manufacturers, such as Synchrony by Carl Zeiss Group or Visionottica by the Essilor Group.
For personalized quotes or custom lens requests, you can contact our specialists here.
Ce sont des lentilles qui permettent de corriger une seule anomalie visuelle. Ils permettent de bien voir à une distance donnée de près ou de loin. Ce sont les verres les plus populaires et sont généralement choisis pour améliorer la vision lors de la lecture ou pour la vision de loin.
Progressive lenses, also known as multifocals, provide a seamless visual transition between distance, intermediate, and near vision, eliminating the visible lines of traditional bifocals. Achieving perfect vision requires precise, in-person measurements—such as segment height and exact pupillary alignment—that only a professional optician can perform. Even a minor discrepancy in these measurements can result in visual discomfort, dizziness, or distorted sight.
Due to their intricate design, we do not recommend buying these lenses online.
Les lentilles asphériques ont une géométrie spéciale qui les rend plus fines que les lentilles sphériques, elles améliorent les performances visuelles grâce à leurs courbures et, détail important, elles ne provoquent pas cet effet gênant de grossissement de l'œil, perçu par le sujet qui regarde. les yeux du porteur de ces lentilles.
Les verre Photochromiques sont des verres qui déclenchent une réaction réversible lorsqu'ils sont exposés aux rayons UV : ils s'assombrissent en présence de rayons - par exemple lors d'une promenade en extérieur - et s'éclaircissent à nouveau lorsque l'exposition aux UV se termine - en entrant dans un bâtiment ou un endroit protégé du soleil.
Il faut quelques secondes pour atteindre la teinte maximale, dans des conditions optimales, à l'extérieur et en plein soleil.
Les verres photochromiques sont disponibles en trois couleurs : marron, vert et gris.
Habituellement, les personnes sujettes à la myopie préfèrent le brun tandis que les personnes sujettes à l'hypermétropie sont plus à l'aise avec la teinte grise.
Ce sont des lentilles capables d'absorber la lumière et de neutraliser les rayons qui résultent de son éblouissement sur toute surface réfléchissante.
On les appelle polarisées car lorsque la lumière entre en collision avec une surface réfléchissante, elle commence à se déplacer verticalement. et la direction horizontale, et ce phénomène est appelé polarisation. Ces verres fonctionnent mieux pendant la conduite et sont particulièrement efficaces lors de la pratique de sports de plein air.
Le miroir est un traitement qui confère aux verres un effet réfléchissant et s'applique à la surface extérieure des verres.
Les verres miroir réduisent considérablement la quantité de lumière atteignant les yeux et sont particulièrement adaptés aux activités qui se déroulent dans des environnements très lumineux. L'intensité du miroir peut être plus ou moins intense, et la couleur du miroir est indépendante de la couleur de base du verre que vous avez choisi.
It is that little number that indicates the thickness of the lens. The higher it is, the finer the lens is. In fact, for those who unfortunately have visual abnormalities with high gradations, a high refractive index is recommended to ensure excellent performance and a good aesthetic result.
Bien sûr ! Conformément à la réglementation en vigueur, tous les verres protègent vos yeux contre les rayons UV.
Il s'agit d'une procédure spéciale qui consiste à durcir la surface des verres qui les préserve des rayures et des marques plus légères dues à une utilisation quotidienne habituelle.
L'antireflet est un laquage de surface qui permet d'éliminer presque tous les reflets de surface ainsi que toutes les « images fantômes », internes et externes.
L'antireflet est un traitement recommandé à tous.
La lumière bleue est une forme particulière de rayonnement électromagnétique présent dans la lumière du soleil, qui, dans son état naturel, n'est pas aussi nocive qu'on le pense. Or, émis artificiellement par tous les appareils numériques comme les smartphones, les tablettes et les ordinateurs, il expose nos yeux à des risques potentiels qu’il ne faut pas négliger. Par exemple, cela peut entraîner une sécheresse excessive, des démangeaisons, des brûlures et de la fatigue, ainsi qu'affecter le cycle veille-sommeil habituel et la tolérance des yeux à toute forme de lumière. Les verres antireflet contre la lumière bleue protègent vos yeux de ces effets négatifs tout en améliorant votre expérience visuelle.
Our lenses are supplied by either Synchrony by Carl Zeiss Group or Visionottica by the Essilor Group. Both companies have decades of experience in the ophthalmic lenses industry and offer the best value for money.
Non, les verres ne sont pas remboursables. Si vous demandez un changement de couleur de monture, les verres pourront être adaptés au nouveau verre, si le calibre reste le même.
Your eyeglass lenses can be easily cleaned with warm water and mild soap or by using eyeglass sprays found in all optical stores. Products other than these may damage your lenses.
To keep your vision clear and extend the life of your eyewear, we recommend a daily cleaning routine. Start by rinsing your glasses under lukewarm water to remove any abrasive dust particles. Apply a small drop of pH-neutral soap or a dedicated lens cleaning spray, gently rubbing both sides of the lenses and the frame. Rinse again and dry thoroughly with a clean microfiber cloth. Avoid using paper towels, tissues, or clothing, as these materials can leave micro-scratches on the lens coatings
Explore our eyewear care tips here.
Non, nous sommes désolés.
We accept FSA and HSA payments for all qualifying prescription eyewear. To assist with your insurance claims, we also provide an itemized purchase receipt with every transaction. This document contains all the necessary details required by insurance companies to process your reimbursement quickly and efficiently.
In case this document does not meet your specific requirements, please reach out to our Customer Service department here and we will do our best to provide any additional details needed.
Paiement et sécurité
We accept several payment methods to give you maximum flexibility:
- Credit cards (e.g. Visa, Mastercard, Amex, UnionPay)
- PayPal
- Klarna
- Shop Pay
- Google Pay
La sécurité avant tout !
Pour vos achats par carte de crédit, nous nous appuyons sur des systèmes de paiement en ligne qui accordent la priorité à la sécurité dans le traitement des transactions.
Vous pouvez également être assuré de vos données !
En effet, les informations de votre carte de crédit sont saisies uniquement sur le serveur sécurisé de la Banque. Les informations sensibles sur les cartes de crédit ne sont donc jamais collectées ou stockées sur le serveur d'Otticanet pour garantir pleinement la sécurité de l'acheteur.
Si vous avez besoin de plus amples informations, vous pouvez adresser vos questions à info@otticanet.it
If there are no problems related to your credit card, try placing your order by changing your web browser, clearing your history and optionally choosing Paypal as your payment method. Please note that you can now use Paypal without having an account.
If none of the solutions proposed above work, contact our Customer Service here. We’ll be glad to assist you in finding the best way to complete your order together.
If you do not receive a confirmation from Otticanet or your payment provider after completing your order, please contact us here.
The transaction may not have concluded correctly even if you have not received any error reports.
If you have further concerns please contact your bank.
Délai et coût d'expédition
If the glasses you ordered are in stock, meaning they are in our warehouses, we will send them to you within 1 business day.
If the item is not available, we will send you an email in which you will find the estimated waiting time.
After the shipment, please allow 2 to 4 business days for delivery. You will receive a tracking notification as soon as your package is dispatched and you will be able to track the shipment.
To ensure your eyewear reaches you safely and promptly, we partner exclusively with the world’s leading international couriers (FedEx and DHL). By relying only on the most trusted global carriers, we guarantee a reliable, fully trackable, and premium delivery experience for all our customers worldwide.
If you experience any problems with the shipping you can contact the courier company or contact us here.
We believe that premium eyewear deserves a premium delivery service without the extra cost. That is why, despite partnering exclusively with top-tier international couriers like FedEx and DHL, we offer free shipping on all orders. You can enjoy the speed, safety, and reliability of the world’s best carriers at no additional expense to you.
Our free shipping policy applies to every order, regardless of the number of pieces you purchase. From a single item to multiple frames, you will always enjoy complimentary shipping via our premium international carriers. There are no minimum requirements and no hidden fees based on quantity.
For our American Customers, Otticanet guarantees a seamless, transparent and tax free shopping experience.
Please note that any applicable Sales Tax is already included in the total order amount paid at checkout.
Please also note that all potential duties and trade tariffs resulting from government policies are pre-paid by us and factored into our pricing.
This means your order will be delivered directly to your door with no hidden costs or customs invoices to settle upon delivery.
Should you receive an invoice for additional duties or import taxes, please contact us here.
The tracking number is emailed when the shipment is prepared, but will be active in 24/48 hours. Shipment numbers provided on Friday may not be active until Monday evening (Central European time). Couriers, depending on the country, usually do not deliver on Saturdays, Sundays and holidays.
Yes, however you must provide the physical address of the military base and please note that shipments remain subject to customs regulations dictated by the country of destination.
If you would like information regarding import duties contact the Customs authority or FedEx or Dhl customer service in your country.
No, unfortunately it is not possible at this time.
Retours et expédition
You can return the product you received within 30 days of delivery by following our return policy.
The item must not have been used, damaged and must not be dirty. It must also be returned in its original case and packaging and complete with all accessories, if any.
For more information on returns, please visit our returns page here.
No restocking fees will be charged on returned products.
The responsibility and financial burden for return shipping vary depending on the reason for the return.
If the withdrawal is exercised for reasons not attributable to Otticanet (e.g., change of mind, incorrect size selection by the customer, or personal preference), the direct costs of returning the goods remain entirely your responsibility.
If the return is due to a verified error by Otticanet (e.g., incorrect model, color, or size shipped) or a product conformity defect, Otticanet will cover all return shipping costs.
For more information on returns, please visit our returns page here.
If all the conditions listed on our return page are met, you can choose another model in exchange for the returned piece of eyewear purchased.
If the new glasses have a lower price, we will refund the difference.
If the new glasses have a higher price, we will ask you to pay the difference. Please note that shipping costs remain your responsibility.
If all the conditions listed on our return page are met, we can refund the price of the returned glasses.
The amount refunded will be credited back using the same payment method selected at the time of purchase.
Please be advised that the timeframe for a refund to be reflected in the Customer's account typically ranges from 5 to 10 business days, starting from the moment Otticanet provides confirmation that the refund has been successfully processed.
This duration is strictly dependent on the internal processing procedures of the relevant financial institution or payment service provider. Otticanet shall not be held liable for any delays resulting from interbank processing cycles.
Furthermore, please be advised that Otticanet has no authority to influence or expedite the refund timelines established by individual financial institutions.
For any problems and complaints related to the products or services, please send us an email by writing to info@otticanet.com or fill out the form, we will reply within 24/48 hours starting from the first business day after your request.
We are also available to you by phone at 1-855-585-1404.
Our customer service is active (Central European Timetable) Monday to Friday from 8.30 am to 7.00 pm except during national holidays.
Bulletin
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Moreover, by signing up to our newsletter, Customers will immediately receive a discount as a welcome gift.
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Contacts et formulaires
You can contact us by filling out the form here, by email at info@otticanet.com or by calling 1-855-585-1404
Our customer service is available Monday through Friday from 8.30 a.m. to 7 p.m. (Central European Timetable) except during national holidays, office closures will be notified in advance.